DEMONSTRATION LEGAL DATA · Licence XXX-YYY is demonstration data and must be replaced with official evidence before production publication.
Mobile-ID · Digital Trust Platform
ISO/IEC 27001:2022Security policyService policyService status
Mobile-ID
Tiếng ViệtEnglish
Consultation
Trusted Delivery / USER SUPPORT
USER SUPPORT

Help Center

Guidance for VNeID, Passkeys, apps, portals, evidence and AS4.

HELP CENTER

Guidance by task

Find help based on your role and current step.

START

Registration and identity

VNeID, Subject ID, device binding and Passkeys.

  • Onboarding
  • Account recovery
APP

Application and notifications

Install the app, enable push and use deep links.

  • No notification received
  • Expired link
ACTION

Process a message

View, approve, reject and handle expiry.

  • Response deadline
  • Download evidence
DEVICE

Device and security

Change device, report loss and revoke sessions.

  • Sign-in history
  • Suspicious activity
RP

Organizations

Create transactions, manage recipients, webhooks and reconciliation.

  • RP Portal
  • Sandbox
AS4

Partners

Endpoint, X.509, JWKS and testing.

  • Partner Portal
  • Trust Registry
TRUSTED DELIVERY

Important questions

Rules that prevent common misunderstandings.

No. Email is a notification channel and may open a processing session.

No. Policy may require VNeID step-up for specific transactions.

From Client Portal, RP Portal or the API according to assigned permissions.

Revoke the device and related sessions, then follow account recovery.

Register the legal entity, endpoint and certificates, then complete interoperability testing.